Frequently Asked Questions

Order & Delivery

Can I change my order later?

If you notice an error in your order (e.g., color, size), please contact us immediately at support@eclove.de ! As long as your order hasn't been processed yet, we'll do our best to make the change.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email. This email contains a tracking link that allows you to track your delivery in real time.

Alternatively, you can track your order here at any time.

How long does it take to process an order?

The average processing time is only 1 business day before your order is shipped.

How long does shipping take?

After processing, delivery time is approximately 5-7 business days. Please note that delays may occur in exceptional cases (e.g., due to high demand).

Returns & Exchanges

Can I return my order?

You can return your order within 14 days . The items must be unworn, in their original condition, and in their original packaging .

Send us an email to retoure@eclove.de and we will help you with the return process.

You can find all the details in our cancellation policy .

How does the return process work?
  1. Contact us by email at retoure@eclove.de with your order number.
  2. We will send you the next steps for the return.
  3. As soon as we receive the goods, we will process your return as quickly as possible .
  4. Your refund will be made to the original method of payment .
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Answer

Payment methods

Which payment methods are accepted?

We offer the following secure payment methods:

  • Klarna (invoice)
  • PayPal
  • Credit card (Visa, Mastercard, AMEX)
Can I pay by invoice with Klarna?

Yes! Simply select Klarna as your payment method during checkout and complete your purchase through Klarna. You can conveniently pay later by invoice or in installments.

Is my payment secure?

Yes! All payments are processed securely through our encrypted payment providers . Your data is fully protected.